Frequently Asked Questions
Everything you need to know about your next luxury timepiece.
Are all watches sold by WatchPilot™ authentic?
Yes, every timepiece we sell is 100% authentic and sourced directly from authorized distributors or the manufacturers themselves. Each watch comes with its original packaging and a valid warranty.
How long does shipping take for domestic orders?
For domestic orders, we offer standard shipping (3-5 business days) and express shipping (1-2 business days). Orders placed before 2 PM are typically processed the same day.
What is your return policy for luxury watches?
We offer a 30-day return policy for all unworn watches in their original condition with all tags and protective films intact. Please note that customized or engraved items are final sale.
Do you offer international shipping?
Yes, WatchPilot™ ships to over 50 countries worldwide. International shipping times vary by location, typically ranging from 7 to 14 business days, depending on customs processing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free financing options through Klarna and Affirm for eligible customers.
How do I adjust the strap or bracelet of my new watch?
Most of our metal bracelet watches include a complimentary sizing tool. Alternatively, you can take your watch to any local jeweler, or visit one of our authorized service centers for a professional adjustment.